macOS Catalina (macOS 10.15) Driver Installation and Troubleshooting
This describes how to install the driver for macOS Catalina (macOS 10.15) and perform troubleshooting.
* For information on individual products, check the listings in Readme.htm in the download file.
Installing the Driver
* Quit any running applications. A computer restart is performed during driver installation.
* Keep the product and the computer unconnected until "Step 5."
* The "*******" portion contains the model name for the driver being installed.
- Start computer with all USB cables disconnected. (except the keyboard and mouse)
- Double click the *******_USBDriver1014(.pkg) or *******_USBDriver1015(.pkg) just downloaded to start installation.
- Follow the instructions in the dialogue boxes to proceed.
* If the message "System Extension Blocked" appears, click [ OK ].
- When the "The installation was successful." message appears, click [ Restart ] to finish.
* If you are prompted to confirm wether to move the installer to the Trash, click [ Keep ].
- When the computer has restarted, connect the unit and the computer using a USB cable, and turn on the power to the unit.
- Next, allow the driver to be loaded.
When you're installing the driver under macOS Catalina (macOS 10.15), permission to load the driver is necessary.
If this permission is not given, the computer does not recognize the unit when it's connected.
Be sure to follow the procedure below to allow loading of the driver.
- In "System Preferences," click "Security & Privacy."
- Click the [ General ] tab.
Make sure the message "System software from developer "Roland Corporation" was blocked from loading." is displayed.
The message "Some system software was blocked from loading." might be displayed instead.
* The message about being blocked is displayed for only 30 minutes after installing the driver. When 30 minutes have passed after installing, the message is no longer displayed.
* If the message is not displayed, refer to Checking the Installed Status of the Driver.
* In the following cases, no message is displayed. Loading of the driver is permitted.
- When a driver that has previously been allowed is reinstalled.
- When you're using a machine on which the driver was installed before updating to macOS Catalina (macOS 10.15)
- Make the setting to allow loading the driver.
Click the key icon at the lower left of the "Security & Privacy" screen.
You are prompted to enter the password for the administrator account.
Enter the information for "User Name" and "Password," then click [ OK ].
- Make sure "Roland Corporation" is displayed as the developer and click [ Allow ].
* If system software from more than one developer is blocked from loading, clicking [ Allow ] displays a list of the developers.
Select "Roland Corporation" to place a check mark by it, then click [ OK ].
* If a message prompting you to restart is displayed, click [ OK ]. Restarting at this time is not necessary.
This completes installation of the driver.
Checking the Installed Status of the Driver
The app "Install Helper(.app)" is available to enable you to check the installed state of the driver compatible with macOS Catalina (macOS 10.15).
You can use this app to check whether driver installation has finished normally.
If installation has not been completed correctly, the app provides guidance on how to take corrective action.
* Install Helper(.app) is located inside the folder for the download driver (*******_USBDriver).
* Apps are provided for each product. Use the dedicated app (Install Helper) for the product you want to investigate.
- Double-click Install Helper(.app) to start it.
- The startup screen appears.
When you click [ Run ], you are prompted to enter the password for the administrator account.
Enter the information for "User Name" and "Password," then click [ OK ].
- The results of checking are displayed.
Continue taking action according to the check results.
If "Completed" is displayed
The driver has been successfully installed.
If a corrective action is displayed
Take action according to the displayed information.
After taking action, run the "Install Helper(.app)" app a second time to check again.
If "Driver loading is not allowed." is displayed
Follow the procedures in step 4 and after.
- If "Driver loading is not allowed." is displayed
Click [Open Security Preferences].
The "System Preferences" - "Security & Privacy" window opens.
- Click the [ General ] tab.
Make sure the message "System software from developer "Roland Corporation" was blocked from loading." is displayed.
The message "Some system software was blocked from loading." might be displayed instead.
- Make sure "Roland Corporation" is displayed as the developer and click [ Allow ].
* If system software from more than one developer is blocked from loading, clicking [ Allow ] displays a list of the developers.
Select "Roland Corporation" to place a check mark by it, then click [ OK ].
* If a message prompting you to restart is displayed, click [ OK ]. Restarting at this time is not necessary.
The driver is installed correctly by following the steps just described.
Run the "Install Helper(.app)" app one more time to check again.
Uninstalling the Driver
To uninstall the driver, use the provided model-specific uninstaller (Uninstaller(.app)).
The uninstaller is located inside the folder for the downloaded driver (*******_USBDriver).
- Start computer with all USB cables disconnected. (except the keyboard and mouse)
- Double-click "Uninstaller(.app)."
* Uninstaller is provide for each specific model. Use the Uninstaller program for the model on which you are uninstalling.
- Follow the instructions in the dialogue boxes to proceed.
- After the message "Uninstallation is completed." is displayed, click [ Restart ] to restart the computer.
This completes uninstallation of the driver.